Refund & Cancellation Policy

Our initial Systems Audit / consultation is currently provided free of charge.

There is no payment to refund, and either party may decide not to proceed with a paid engagement after the audit.

Custom implementation projects generally require an upfront payment followed by milestone and/or deployment payments as specified in the applicable proposal or agreement.

Payments correspond to work, implementation, resources, and project milestones.

Once work has been performed, payments relating to completed work are generally non-refundable except where otherwise agreed in writing or required by applicable law.

A client may request cancellation of a project at any time.

Client cancellation does not automatically create a refund for completed work.

If the client cancels after work has started:

• Amounts relating to work already completed are generally non-refundable.
• Any completed milestones remain payable.
• Any unpaid amount for completed work may become immediately due.
• Where appropriate, XylarFlux may provide the client with completed deliverables according to the applicable agreement.

If the client becomes unresponsive or fails to provide required access, information, approvals, or feedback for a prolonged period, XylarFlux may pause, reschedule, or close the project.

Monthly services may be cancelled at any time.

Cancellation will prevent future billing according to the applicable billing arrangement.

Payments already made for the current monthly service period are generally non-refundable.

The client may continue receiving the agreed services through the end of the already-paid period, subject to the applicable agreement.

If XylarFlux cannot complete an agreed project because of an issue caused by XylarFlux, XylarFlux will work toward an appropriate resolution, which may include a refund for the undelivered portion where appropriate.

The specific resolution may depend on the project scope, work already completed, third-party dependencies, and applicable agreement.

Project timelines depend on timely cooperation from the client.

If a project is delayed because the client does not provide required information, access, approvals, content, credentials, feedback, or other dependencies, XylarFlux may extend the project timeline.

XylarFlux may generally allow up to 10 days of reasonable waiting time depending on the circumstances.

After prolonged client inactivity, XylarFlux may pause, reschedule, or close the project.

Additional costs caused by significant client-caused delays may apply where specified in the applicable proposal or agreement.

XylarFlux is not responsible for refunds arising solely from failures, outages, restrictions, policy changes, API changes, account suspensions, or other issues caused by third-party services.

Examples may include AI providers, communication platforms, hosting providers, CRMs, calendars, automation platforms, or other third-party services.

Where appropriate, XylarFlux will make reasonable efforts to troubleshoot or provide an alternative solution.

To request a cancellation or discuss a refund, contact: hello@xylarflux.com

Please include:

• Your name
• Company name
• Project or service
• Reason for the request
• Relevant invoice or payment information

We will review the request and respond within a reasonable period.

We encourage clients to contact XylarFlux before initiating a payment dispute so that we can review the issue and attempt to resolve it directly.

Nothing in this policy limits any rights or remedies that cannot legally be waived.